Head of Hospitality and VIP

Location: London

Why join KMJ?

KMJ Entertainment works throughout the UK, Northern Ireland and Ireland, producing and promoting a wide variety of high quality live entertainment events. From music tours and theatrical productions to comedy, in-conversation events, and family attractions, our group delivers unforgettable experiences to millions each year. Founded in 2008, the group now comprises 16 companies selling over 4 million tickets annually. Joining KMJ means being part of a passionate, innovative team at the forefront of live entertainment—where creativity, collaboration, and ambition thrive.

We’re inclusive!

Be yourself. That’s who we’re hiring. Our culture celebrates and supports the difference that makes each of us unique.

Job purpose

To lead the Hospitality and VIP team at KMJ, taking full ownership and strategic responsibility for the business function; working in partnership with our delivery partner to lead the design, delivery, and commercial success of all VIP and hospitality packages across tours, shows, and festivals; ensuring top quality end-to-end customer experience and maximising sales performance.

Key Responsibilities and Accountabilities

  • Define and execute the long-term commercial strategy for Hospitality and VIP across tours, shows, and festivals.

  • Take full P&L ownership, including budgeting and forecasting, and reporting to the senior leadership team.

  • Develop new revenue streams, including hotel/travel packages, brand partnerships, and corporate hospitality opportunities.

  • Benchmark KMJ’s offering against industry leaders in live entertainment, sport, and luxury hospitality to maintain a best-in-class proposition.

  • Oversee the design of compelling VIP and hospitality packages, tailored to diverse audiences from individuals to corporate clients.

  • Ensure every hospitality offering reflects KMJ’s brand standards while maximising revenue and enhancing customer value.

  • Work with our exclusive hospitality and premium partner to innovate and expand premium opportunities, while also exploring non-exclusive ventures.

  • Cultivate and manage senior-level relationships with key partners, sponsors, venues, luxury brands, and suppliers.

  • Negotiate favourable commercial terms with external partners and suppliers to optimise profitability.

  • Alongside our partner, oversee the delivery of an exceptional end-to-end customer journey for VIP guests, ensuring consistency, quality, and brand alignment.

  • Provide clear leadership and direction to the Hospitality and VIP team. Setting objectives and mentoring team members.

  • Represent KMJ as the senior face of hospitality and VIP, internally and externally.

    The ideal candidate will bring:

  • Significant experience in commercial strategy and revenue growth within hospitality, VIP, luxury, or premium customer markets (e.g. live entertainment, sport, corporate hospitality).

  • A proven track record in developing and monetising premium propositions and negotiating high-value partnerships.

  • Strong financial acumen with experience managing a P&L.

  • Exceptional relationship-building skills at senior and corporate level.

  • Strategic vision combined with the leadership skills to deliver through a team.

  • A passion for live entertainment and creating memorable, best-in-class customer experiences.

Benefits

  • 25 days holiday plus an extra 3 days for when the office closes between Christmas and New Year

  • Free tickets to shows across the KMJ Group where available (we encourage this!)

  • Private health insurance and access to mental health support

  • Life insurance

  • Enhanced maternity/paternity pay

  • Flexible working – currently three days in our new offices in Farringdon.

  • An employee and employer-matched pension scheme totalling 10%

  • Cycle to work scheme

  • Season ticket loan

Closing date:

14th November 2025

Applications will be reviewed when received so don’t delay with applying!

Please send a CV and cover letter, stating the role for which you’re applying to:

✉️ careers@kilimanjarolive.co.uk

If you have any accessibility issues with this type of application, please do not hesitate to reach out and let us know how we can help.